Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility: To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return:
Contact us at hello@realpetsupplies.co.uk to request a return. Returns should be sent to the following address:

Real Pet Supplies
Unit 10 Bumpers Farm
Ilmer Lane, Ilmer
Princes Risborough
Buckinghamshire
HP27 9RE
United Kingdom

If your return is accepted, we’ll send you a return shipping label along with full instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@realpetsupplies.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Unsealed perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty or grooming products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if your store credit has been approved. If approved, the credit will be applied to your account within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at hello@realpetsupplies.co.uk.